Payment & Billing Terms

These Payment Terms explain how payments are handled when you purchase from Golvio.

1. Accepted Payment Methods

We currently accept:

• Major credit and debit cards (e.g., Visa, MasterCard, etc.)

• Selected digital wallets (such as Apple Pay or Google Pay), where available at checkout

All payments are processed in Pound Sterling (GBP).

2. Payment Timing and Authorisation

• Payment is required at the time of placing your order.

• Orders will not be dispatched until payment has been successfully authorised and captured.

• If your payment is declined or fails, your order will not be confirmed.

3. Pricing and Charges

• All prices on the Website are in GBP and may change without prior notice.

• Any applicable taxes and shipping fees are calculated and shown at checkout before you confirm your order.

4. Secure Payment Processing

• We use secure third‑party payment gateways that employ encryption and other safeguards to protect your payment data.

• Golvio does not store your full card details on its own servers.

5. Refunds and Chargebacks

• Refunds are processed in accordance with our Refund & Return Policy.

• If you experience any issue with your order, please contact us first at golvioshop@gmail.com so we can try to resolve it promptly.

• We reserve the right to dispute any chargebacks that we believe are unjustified, and we may provide transaction and communication records to the payment provider.

6. Fraud Prevention

• We may decline, cancel, or hold orders that appear suspicious, high‑risk, or potentially fraudulent.

• We may request additional verification (such as proof of identity or address) before processing certain orders.

7. Contact Information

Business Name: Golvio
Address: 25 Welbeck Road, Maidenhead, SL6 4EB, United Kingdom
Email: contact@golvio.co.uk
Phone: +44 1628 302133
Website: https://golvio.co.uk/

Contact Page: https://golvio.co.uk/pages/contact-us

Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM
Average response time: within 24 hours